DISCLAIMER

BROTHER HOUSINGS MAKES EVERY EFFORT TO ENSURE ALL OF OUR PRODUCTS ARE OF THE HIGHEST QUALITY, AND WE TEST EACH PRODUCT THOROUGHLY.
IT MUST BE UNDERSTOOD THAT WE DO NOT PROMISE OR GUARANTEE ANY OUTCOME OR RESULTS WHEN USED. OUR PRODUCTS ARE MADE IN SMALL QUANTITIES AND THEREFORE, SOME ADJUSTMENTS ARE NOT UNCOMMON.
THE CUSTOMER MUST TEST ALL NEW OR USED EQUIPMENT BEFORE USE, AND ANY QUESTIONS MUST BE SENT TO SUPPORT@BROTHERHOUSINGS.CO.ZA. POTENTIAL PROBLEMS WITH OUR PRODUCTS ARE SOMETIMES DIFFICULT TO DIAGNOSE AND THAT ALL OUTGOING AND INCOMING SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER UNDER ALL CIRCUMSTANCES. BROTHER HOUSINGS CAN NEVER REPLACE CAMERAS, LENSES OR TAKE RESPONSIBILITY OF ANY INCOME LOSS DUE TO USER PROBLEMS THAT MIGHT OCCUR USING OUR PRODUCTS, THIS IS A RESULT OF THE NATURE OF OUR PRODUCT USE, AND THE VARIABLE USER SITUATIONS THAT CAN OCCUR, REGARDLESS OF WHO MIGHT BE AT FAULT. BY ACCEPTING THE TERMS AND CONDITIONS AND PLACING YOUR ORDER, YOU ACKNOWLEDGE THE RISK ASSOCIATED WITH YOUR PURCHASE OF OUR PRODUCTS, AND THAT YOU HAVE READ AND UNDERSTAND THE ABOVE INFORMATION AS WELL AS OUR WARRANTY.

WARRANTY

BROTHER HOUSINGS OFFERS A 6 MONTH WARRANTY ON MATERIAL AND WORKMANSHIP FOR ALL OUR PRODUCTS AND ACCESSORIES WHICH IS EFFECTIVE FROM A PROVEN DATE OF PURCHASE. PROOF OF PURCHASE FROM A RECOGNISED BROTHER HOUSINGS DEALER IS REQUIRED FOR ALL WARRANTY RELATED CLAIMS. WE WILL ASSESS ALL CLAIMS AND WHEN VALIDATED, THE PRODUCT WILL BE REPAIRED OR REPLACED BY US. WE TAKE ALL RESPONSIBILITY FOR THE CLAIM PROCEDURE, NOT OUR RECOGNISED DEALERS. ALL OUR PRODUCTS ARE THOROUGHLY QUALITY CONTROLLED AND TESTED. DUE TO THE ENVIRONMENTS THAT OUR PRODUCTS ARE SUBJECTED TO, THE CARE AND MAINTENANCE REQUIRED, AND THE MARGIN FOR USER ERROR, WE HIGHLIGHT THAT THERE ARE RISKS INVOLVED WHEN TAKING YOUR EQUIPMENT INTO SUCH CONDITIONS. WE STRESS THAT REGULAR CLEANING IS IMPORTANT FOR THE LONGEVITY OF THE PRODUCTS AND WE ALWAYS RESERVE THE RIGHT, WITHIN THE WARRANTY PERIOD, TO CHARGE FOR ANY EXCESSIVE CORROSION BUILD UP DUE TO A LACK OF CARE. WE ALSO STRONGLY RECOMMEND THAT WATER AND CONTROL TESTING WITHOUT YOUR CAMERA EQUIPMENT INSTALLED INTO OUR PRODUCT BEFORE USING USING IT IS CONDUCTED. IF YOU DISCOVER AN ISSUE, THE PRODUCT IN QUESTION SHOULD NOT BE USED UNTIL IT HAS BEEN ASSESSED BY US. BROTHER HOUSINGS ACCEPTS NO RESPONSIBILITY FOR ANY LOSS OR DAMAGE TO ANY CAMERA EQUIPMENT USED WITH OR AROUND OUR PRODUCTS UNDER ANY CIRCUMSTANCES.
OUR HOUSINGS ARE DESIGNED FOR SHALLOW WATER AND SURFACE USE ONLY. THEY HAVE BEEN DEPTH TESTED AND RATED TO 20 METERS (~66 FEET). HOWEVER, A WORKING DEPTH OF 10 METERS (~33 FEET) SHOULD NOT BE EXCEEDED FOR MORE THAN 5 MINUTES. OUR PRODUCTS ARE NOT DESIGNED FOR A DIVING APPLICATION.

ONLINE SHOPPING

ALL ORDERS AND PURCHASES MADE ON THE BROTHER HOUSINGS ONLINE STORE ARE SUBJECT TO OUR ONLINE SHOPPING TERMS AND CONDITIONS BELOW. THESE ONLINE SHOPPING TERMS AND CONDITIONS MAY CHANGE FROM TIME TO TIME WITHOUT PRIOR NOTICE, AT OUR DISCRETION. WE MAY CORRECT ERRORS OR INACCURACIES AND CHANGE OR UPDATE INFORMATION ON THIS WEBSITE AT ANY TIME WITHOUT NOTICE, INCLUDING IN RESPECT OF PRICES AND AVAILABILITY OF ITEMS. ALL PRICES LISTED ON THIS WEBSITE ARE INTENDED TO BE CONVERTED TO YOUR CURRENCY. ALL OUR PRICES LISTED ON THIS WEBSITE ARE SUBJECT TO CONFIRMATION. BROTHER HOUSINGS RESERVES THE RIGHT TO LIMIT THE QUANTITIES OF CERTAIN ITEMS WHICH YOU CAN PURCHASE. IF GOODS ARE NOT AVAILABLE OR THERE IS A DELAY IN DELIVERY, WE WILL NOTIFY YOU WITHIN 5 BUSINESS DAYS. WE DO NOT GUARANTEE THE ACCURACY OF ANY FOREIGN CURRENCY INFORMATION. THE PRODUCT PRICE DOES NOT INCLUDE CUSTOMS, DUTY FEES AND/OR TAXES. YOUR CREDIT CARD COMPANY MAY CHARGE YOU A CONVERSION FEE.

PRIVACY & SECURITY

WE ARE COMMITTED TO THE SECURITY OF ALL INFORMATION ASSOCIATED WITH OUR CUSTOMERS. ANY PERSONAL INFORMATION YOU PROVIDE WILL ONLY BE USED FOR THE PURPOSE FOR WHICH YOU HAVE PROVIDED IT AND WILL NOT BE ADDED TO ANY THIRD PARTY MAILING LISTS. SECURITY CREDIT CARD PAYMENTS ARE SECURED USING 128-BIT SSL ENCRYPTION. THIS MAKES IT IMPOSSIBLE TO BE INTERCEPTED BY AN UNAUTHORIZED PARTY AS LONG AS YOUR BROWSER SUPPORTS THE USE OF ENCRYPTED DATA TRANSMISSIONS.

RETURNS & REFUNDS

  • ITEMS SENT TO US FOR REFUNDS MUST BE DONE SO WITHIN 7 DAYS FROM DATE OF DELIVERY.
  • WE WILL CHARGE A 20% RESTOCKING AND HANDLING FEE ON RETURNS UNLESS OTHERWISE STATED.
  • WE ALWAYS REQUIRE PROOF OF PURCHASE, AS WELL AS THE ITEM TO BE IN ORIGINAL PACKAGING AND UNUSED.
  • PLEASE ENSURE THAT YOUR PACKAGE IS RESPONSIBLY PACKAGED AND SENT TO US. WE WILL NOT BE HELD LIABLE FOR A LOST PACKAGE. DO NOT USE THE SOUTH AFRICAN POSTAL SERVICE. ALWAYS USE A PRIVATE COURIER COMPANY.
  • PLEASE CONTACT US FOR A DELIVERY ADDRESS.